You posted a hotel video and attached a TikTok GO booking link, and now the link won't open, shows an error, or has vanished. Every day it stays broken costs you views that can't turn into bookings. Most broken links come from a small set of causes, and you can work through them in order without deleting your video.
This guide gives you a method instead of a list of random tricks. First separate app problems from network problems, then account problems from link problems, and only then edit the post. Following that order keeps you from reposting a video that was fine all along.
What does a broken TikTok GO link actually look like?
A broken link can show up in several ways. Viewers and creators report different symptoms, and each one points to a different cause. Name yours before you try a fix.
- The link card never appears under the video. This often means the attachment was not saved, the account is not eligible, or the video is still processing.
- The card appears but tapping it does nothing. This usually points to an app bug, an outdated version, or a blocked in-app browser.
- The card opens a page that says something went wrong or the offer is unavailable. This suggests the hotel listing was paused, removed, or changed.
- A different link, such as a related show or movie, appears in place of yours. That is TikTok's own suggestion, and your booking link is still separate.
- The link works for you but not for viewers in another country. That is a regional availability limit, and nothing is broken.
Why is TikTok saying network issue?
The network issue message is easy to misread. It only says the app could not reach TikTok servers at that moment, and it says nothing about whether the link is wrong. Rule out your connection before you touch the post.
Switch networks
Move from Wi-Fi to mobile data, or the reverse. Many hotel and café networks block or throttle parts of the app.
Turn off VPNs and ad blockers
A VPN can place you in a region where TikTok GO is unavailable, and some blockers stop the booking page from loading.
Force close and reopen the app
Swipe the app away completely, wait a few seconds and reopen it.
Check for an app update
Booking features ship in newer versions. An old build can show a link card that it cannot open.
Test on a second device
Open the video from another phone or a friend's account. If it works there, the fault is local to your device.
If the video loads normally on a second device and network but the booking card still fails, move on. The fault is probably in the link, the listing, or your account.
TikTok link not working? Common causes and quick fixes
The table below matches each symptom you identified to its likeliest cause and the first fix to try. Start at the top, since the cheapest fixes come first.
TikTok links not opening? Quick guide to fix TikTok URL issues
When links won't open at all, even outside your own video, the problem is usually on the device. Clear the app cache from the settings menu. That removes stale data and leaves your drafts and account alone. On an iPhone, also check that the app is allowed to use cellular data and that low data mode is off. On Android, confirm that the system browser the app hands off to is updated and enabled.
If the link opens an external page that loads blank, copy the link and open it in a different browser. If the page loads there but not in the app, the in-app browser is the problem. You can then tell affected viewers to open the video in the full app instead of a shared web preview.
Is your account allowed to attach a hotel link?
A missing link card is often an eligibility issue and no bug. TikTok GO links depend on programme rules, region, and account status, so a video can upload perfectly and still show no booking card. Read the TikTok GO creator requirements and confirm your account meets them, including any verification steps.
Also check that you are using the account that was approved. Creators who run several profiles sometimes attach the link on one profile while the approval sits on another. If you switched accounts recently, log out fully and sign in to the approved one before editing.
How do you remove a link from your TikTok video?
Sometimes the best fix is to remove the broken link and add a clean one. Open the video, tap the three dots, and look for edit post or the privacy and link settings. Detach the existing link, save, and confirm the card is gone before you add anything new.
If the option is greyed out, the post may be locked from certain edits after publishing. You then have two choices: ask support to detach the link, or repost the video. Reposting loses the existing views and comments, so treat it as a last resort and save your original file first.
How do you add a working hotel booking link?
Once the old link is gone, attach a fresh one. Our guide to adding a TikTok GO booking link to a hotel post covers the full process, and the short version follows.
Confirm the hotel is live on TikTok GO
Search for the property and make sure it has an active, bookable offer. A paused offer produces an unavailable page.
Open the post's edit screen
Use the edit option rather than creating a new post.
Choose the booking link
Select the hotel from the list instead of pasting a copied web address, which may not carry tracking.
Save and wait
Give the post a short while to refresh. Cards sometimes take a few minutes to appear.
Test it like a viewer
Open the video from a different account and tap through to the booking page.
What happens when TikTok adds a movie link to your video?
TikTok sometimes shows a related link under a video when its system detects a match, such as a film, show, or product. Creators panic when they see a link they never added, or when it sits where their hotel card should be. This is a separate automatic feature. It does not mean an error replaced your booking link.
If you want your hotel offer to be the only call to action, check the link settings on the post and remove anything you did not choose. If a suggested link won't go away, mention it when you contact support, because it affects how viewers read your video.
💡 TIP
Add a short line to your caption naming the hotel and city. If the card is delayed or hidden, viewers still know what to search for.
Why does the page say something went wrong?
The something went wrong page is the symptom that most often traces back to the hotel. Listings get paused for maintenance, seasonal closures, inventory changes, or payout and compliance reviews. Your link is fine, but its destination no longer takes bookings.
Check whether the property still appears when you search for it in the app. If it doesn't, the offer has been removed, and you can either pick another property or wait for the hotel to restore it. If you have a contact at the hotel, tell them directly. Many small properties don't realise a paused listing is breaking creator links, and our piece on explaining TikTok GO to a hotel that has not heard of it can help with that conversation.
How do I get my TikTok feed and features back to normal?
Missing features often come along with broken links. If tools you used last week have disappeared, work through this short sequence: update the app, clear the cache, log out and back in, and check that your region and age settings are correct. Features roll out in stages, so a colleague may see a tool you don't have yet.
If your feed itself feels off, which many creators notice after testing lots of hotel content, spend a session watching and liking the topics you want. The feed recalibrates over several days. None of this affects whether your link works, but it explains why your screen can look different from a tutorial.
What if the link works but bookings do not track?
A link can open perfectly and still fail you if bookings are not credited. That is a tracking problem, and it needs different fixes from a broken link. Read about an affiliate link not tracking bookings correctly before you re-edit the post, since re-attaching a link will not repair a tracking gap on a past booking.
Keep expectations realistic too. Across the GO posts we measure, only
When should you contact support?
Contact support when you have done the app, network, and account checks, re-attached a live listing, and the failure persists. Also contact them when a viewer reports paying and getting no confirmation. Our guide on contacting support about a failed TikTok GO hotel booking lists what to include. If a viewer already paid, see what to do when a creator link is broken after paying for a hotel stay.
- Screenshots of the error and the link settings screen.
- The video link, the hotel name, and the date and time you saw the fault.
- Your device model, app version, and network type.
- What you already tried, so they don't repeat the basics.
How do you stop links breaking again?
Prevention is cheap. Test every link from a second account right after publishing. Keep a simple note of which hotels you have promoted so you can recheck them after seasonal closures. Keep the app updated, and avoid pasting copied web addresses where a native selection is available.
Finally, look after your viewers. They are about to enter payment details, so if questions about trust come up, point them to the checklist before paying on a video booking link in your community posts. A clear, working link gives viewers the confidence to turn views into bookings.
Want more help with TikTok GO hotel content?
Browse our guides on linking, tracking and getting paid for hotel videos.
Read the guides →FAQ
Why is TikTok saying network issue?+
A network issue message usually means the app cannot reach TikTok servers, not that your link is bad. Switch between Wi-Fi and mobile data, turn off any VPN, restart the app and check for an update. If the video opens elsewhere but the hotel link still fails, the problem is the link.
What happens when TikTok adds a movie link to your video?+
TikTok can automatically show a related link, such as a movie or show, under a video when it detects a match. It is a different feature from a TikTok GO hotel booking link. If you see an unexpected link, check the link settings on the post and remove it if you did not choose it.
How do you remove a link from your TikTok video?+
Open your video, tap the three dots, choose edit post or privacy and link settings, then remove the attached link and save. Some links cannot be edited after publishing in every account type. In that case, delete and repost the video with the right link, or ask support.
How do I get my TikTok feed back to normal?+
If your feed looks odd or features are missing, update the app, clear the cache in settings, and log out and back in. Refreshing your For You feed by watching and liking content you want also helps. If features are still missing, your region or account eligibility may be the cause.
Will editing a hotel video reset its views?+
Editing the link or caption on a published post normally keeps the video, its views and its comments in place. Deleting and reposting starts fresh, so treat that as a last resort. Always try an edit first and confirm the new link works on a second device.
